Shipping policy

Shipping Policy

At Rugs Depot, we aim to deliver your order quickly, safely, and transparently. Please review our shipping terms below.

Shipping Coverage

We offer FREE standard shipping on all orders, with no minimum order value.
Orders may be shipped from our UK warehouse or international production facilities, depending on stock availability.

Order Processing

Orders are processed within 1–2 business days after payment confirmation.
During peak periods or high demand, processing times may extend slightly.
Once your order is dispatched, you will receive a shipping confirmation email with tracking details.

Estimated Delivery Times

United Kingdom: 2–5 business days
European Union: 5–9 business days
Other International Destinations: 7–14 business days (may vary depending on location and customs procedures)

Please note: Delivery times are estimates and may be affected by external factors such as customs clearance, weather, or courier delays.

Shipping Method & Fulfilment

Orders are shipped via our trusted logistics partners: DX, FedEx, and UPS.
For certain products or sizes, shipments may be fulfilled directly from our international warehouses or production facilities.
In such cases, delivery times may vary slightly from standard UK delivery timelines.

Tracking Your Order

A tracking link will be provided via email once your order has been dispatched.
Customers are responsible for monitoring delivery updates and ensuring availability to receive the shipment.

Customs, Duties & Taxes

UK & EU orders: No additional charges under standard conditions.
International shipments or cross-border deliveries:
- Customs duties, VAT, or import taxes may apply
- These charges are the responsibility of the customer

Rugs Depot is not responsible for delays caused by customs clearance procedures.

Address Accuracy

Please ensure your shipping address is complete and correct at checkout.
We are not responsible for delays, losses, or additional costs resulting from incorrect or incomplete address details.

Delivery Issues

If your order is delayed, lost, or arrives damaged, please contact us as soon as possible. We will work with the courier to resolve the issue promptly.

Contact Us

For any shipping-related questions, please contact:

📧 info@rugsdepot.co.uk
📞 +44 7909 345594